Job Title
We are seeking a seasoned IT Service Design Architect to lead the strategic planning and implementation of IT services across a large, complex environment. This critical role is responsible for ensuring IT services are secure, scalable, cost-effective, and aligned with business and regulatory requirements.
Main Responsibilities:
* Develop and implement IT service designs, including SLAs, support models, and transition plans.
* Ensure alignment with industry frameworks, such as ITIL v4 and NIST.
* Oversee service transitions across projects using Prince2 methodology.
Requirements:
* 5+ years in IT Service Management, with 2+ years in a senior or lead role.
* Strong experience in service architecture and frameworks, including ITIL v4 and NIST.
* Proficiency with ServiceNow, CMDB, and service catalogues.
* Broad understanding across IT infrastructure, cybersecurity, cloud, and SAP.
* Excellent stakeholder and communication skills.
Preferred Qualifications:
* ITIL v4 MP or SL certification, TOGAF, ISO 20000, COBIT.
* Experience within semi-state or public sector environments.