Job Summary
We are seeking a highly skilled and experienced Customer Services Manager to join our team. The successful candidate will be responsible for leading customer service activities, ensuring targets are met, and supporting the local and international teams.
Key Responsibilities:
* Lead customer service activities specific to the Irish entity.
* Ensure that targets are met for dealing with enquiries, complaints, orders, etc.
* Ensure information on customers is kept up to date.
* Support inventory management and reporting.
* Support the local and international teams internally, at 3PL's and at customers.
* Assist the Supply Chain team with monthly / quarterly / yearly operational activity reports and any relevant information for the preparation of rolling forecasts.
* Work with the local finance & accounting team in preparing the monthly reports (e.g. purchases, sales).
* Act as liaison between project teams to obtain significant information as well as answer queries that may arise.
* Process customer orders (limited number of approved customers) in conjunction with the wider Customer Service team.
* Support Quality with the (re)qualification of customers.
* Handling customer enquiries, processing orders, and managing communication with warehouses and suppliers.
* Inventory management, importation and customs clearance procedures.
Requirements:
* Degree in Business or Transportation/Logistics Management studies.
* Excellent communication skills.
* Highly motivated, capable of multi-tasking and able to work with minimum supervision.
* Demonstrated analytical abilities.
* Pharmaceutical industry experience desirable.
* Previous experience in a customer service role for at least 2 years.
* Good working knowledge of Order to cash process and Good Distribution Practices requirements.