Key responsibilities:
* offer technical assistance and troubleshoot issues for SAJ's clients, including residential customers, commercial and industrial solar companies, and EPC contractors. This support is provided via telephone, email, on-site visits, and web conferencing.
* Perform field services related to pre-commissioning, commissioning, maintenance tasks, fault diagnostics, and repairs.
* Gather and organize information on the PV and Energy Storage System (ESS) markets.
* Train and support regional service engineers and service partners to ensure high-quality service.
* Deliver remote customer support through phone and email communication.
* Plan and coordinate tasks, working with other business units to ensure timely job completion.
* Respond to and resolve a variety of on-site technical issues quickly and accurately, summarizing site and fault data for feedback to Research & Development (R&D) and quality departments.
* Liaise with service, sales and repair center departments to ensure cases are dealt with efficiently
Skills and Experiences Required:
* Bachelor's degree or higher in Electrical Engineering.
* Possess experience in a technical support or customer service role within the solar industry.
* Have practical experience with PV inverters, battery repairs, and commissioning processes.
* Exhibit excellent time management and organizational skills.
* Demonstrate teamwork and meticulous attention to detail.
* Show a strong ability to multitask, with excellent follow-up skills and thorough attention to detail.
* Take responsibility for your work and maintain a strong commitment to customer satisfaction.
* Professional skill of English
Job Type: Full-time
Pay: €3,500.00-€4,500.00 per month
Application question(s):
* Do you need the working Visa sponsorship?
* Do you have solid knowledge of Inverter and batterry products
* Do you have any working experience in solar industry
Licence/Certification:
* B Driving Licence (required)
Work Location: Hybrid remote in Drumgeely, Shannon, CO. Clare