Team Coordinator Lead
The Team Coordination Lead is responsible for overseeing the daily operations of a Central Support team. The role involves managing the activities of the team, supporting the Operations Manager to achieve sales targets, and providing expertise to Senior Managers.
* Manage the day-to-day operation of a team of coordinators.
* Assume line management responsibility for workload allocation, performance reviews, recruitment selection, and personnel compliance with established company policies.
* Restructure workloads to advance the organization's customer-focused set-up.
* Drive the team to achieve results in line with forecasted revenue/orders.
* Perform quality control checks to ensure tasks are completed on time and accurately.
* Review financial exception reports to identify areas for improvement.
Requirements:
* A Level or equivalent qualification.
* Management or Customer Service qualification.
* Evidence of continued training or sufficient experience.
* Significant experience of managing a team of Customer Service Advisors/Coordinators.
* Experience of analysing and interpreting data.
* Experience of reviewing and implementing new processes.
* Performance Management Experience.
Benefits:
* Full clean driving license and willingness to travel.
* Opportunities to expand skills and leverage team members' specific abilities.
* Zero incidents Health & Safety awareness.