Job Title: Front Office ReceptionistLocation: The Heights Hotel, KillarneyJob Type: Full-Time / Part-TimeSalary: Competitive, based on experienceAbout Us:The Heights Hotel, a family-run business in Killarney, is celebrating 50 years of hospitality. With 72 bedrooms and a strong reputation for hosting weddings, events, and exceptional dining experiences, we take pride in providing warm, friendly service to all our guests.Job Overview:We are looking for a professional and welcoming Receptionist to join our front office team. The ideal candidate will be the first point of contact for our guests, ensuring a smooth check-in and check-out experience while delivering exceptional customer service.Key Responsibilities:Greet and assist guests with check-in and check-out proceduresHandle guest inquiries via phone, email, and in personManage reservations and process bookings efficientlyProvide information on hotel facilities, local attractions, and servicesHandle payments, billing, and financial transactions accuratelyWork closely with housekeeping and other departments to ensure guest satisfactionResolve guest complaints or issues professionally and promptlyAdmin tasks as required such as taking dining, event and special occasions bookings and associated administrative duties.Follow hotel policies and procedures to ensure high service standardsRequirements:Previous experience in a hotel reception or customer service role preferredStrong communication and interpersonal skillsProficiency in using reservation systems (experience with Guestline or similar PMS is an advantage)Ability to multitask and work in a fast-paced environmentA friendly and professional demeanor with a customer-focused attitudeFlexibility to work shifts, including weekends and holidaysFluent English is required; additional languages are a plusWhat We Offer:Career development opportunities within the hotelFriendly and supportive team environmentStaff discounts on dining and accommodationPlease note that our hotel closes for the month of January.If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from youJob Types: Full-time, Part-timeBenefits:On-site parkingWork Location: In person