Our well established clients are looking for a Group Travel Manager to join their team in their Head Office on Dublin's Harcourt Street. The right person will be responsible for managing large group tours (Schools) while driving new business opportunities from schools.
Responsibilities:
* Reacting promptly to customer enquiries and delivering excellent customer service
* Providing a high level of product information
* Processing bookings and payments
* Resolving customer queries using own initiative in a prompt manner
* Liaising with partners at destinations to ensure the appropriate delivery of ground services
* Processing details in advance of travel
* Ticketing and issuing documents
* Participating on Sales & Marketing activities
* Preparing sample itineraries and proposals in conjunction with the Sales and Marketing teams
* Following up with clients on return of tours
* Assisting colleagues in a prompt and helpful manner and in the best interest of the operation
Requirements:
* Experience working with group tours and/or organising travel arrangements
* Strong administration and excellent communication skills
* Positive friendly character and excellent customer focus
* Ability to react promptly to customer inquiries and close bookings
* Excellent time management and organisational skills
* Ability to work in a busy environment and as part of a team, prioritising tasks and reacting promptly to urgent needs
* Strong computer skills
* Knowledge of a European language other than English an advantage but not essential
T&C
* Full-time role
* 20 days annual leave
* Competitive salary in line with candidates ability and experience