Job Title: Facilities Maintenance Coordinator
Job Summary:
We are seeking an organized and detail-oriented individual to join our team as a Facilities Maintenance Coordinator. This role involves providing exceptional customer service, managing maintenance schedules, and ensuring seamless operations.
About the Role:
In this dynamic position, you will be responsible for:
* Receiving and responding to incoming calls and emails from customers, addressing their queries and concerns.
* Logging all calls on the system, checking for new additions, and maintaining accurate records.
* Reviewing work reports to verify that engineers have recorded time, parts used, photos, descriptions of work, and obtained customer signatures.
* Issuing customer reports after each maintenance visit, including pictures and any issues identified.
* Ordering parts and tracking their status, allocating them to jobs on the system, and ensuring van stock items are accurately documented.
* Organizing engineers to complete booked jobs, preparing quotes within 2 days, and obtaining necessary approvals for RAMs and roof access.
* Fostering open communication with customers, gathering feedback, and sharing it with management.
Requirements:
To succeed in this role, you should have experience in administration, preferably in a construction or engineering company. Your excellent organizational skills, attention to detail, and ability to work effectively in a team environment are essential.
What We Offer:
You will receive a competitive salary, gym membership, discount cards, company outings, and a pension package. If you're interested in this opportunity, please forward your up-to-date CV or contact us for a confidential discussion about your career.
Skills:
Administration, Customer Service, Planning
Benefits:
Circa £32k