Overview Ready for take off? Join Swissport for an exciting career in aviation. Job Title: Customer Service & Baggage tracing Agent Company: Swissport Location: Dublin Airport Contract Type: Part Time Hours: Minimum 30 hours per week, between Monday – Sunday (shift work) Salary: 16.99 per hour About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Responsibilities Job responsibilities Assist passengers with self-service check-in kiosks Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and quarantine as required Make public address announcements as required Assist colleagues in other areas of the airport Comply with all relevant legislation Comply with Swissport Standard Operating Procedures (SOP's), policies and procedures Operate computers and specialist equipment such as air-bridge, scanners and airline specific software Produce work-related documentation when required Maintain the highest standards of safety and security at all times Other duties as assigned What would make you stand out for this role?You're focused on delivering exceptional and safe service You have strong personal skills and can be an effective team player You're committed to learning and personal growth You're self-confident and can stay calm under pressure You have excellent presentation and grooming You're organised and can manage your time well You're physically capable of handling passenger baggage You're a fluent English speaker You have basic - intermediate computer skills. Benefits:Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Why you will love working for Swissport:Swissport is the world's leading provider of ground and air cargo services active across the globe Our roles are permanent part-time, with full training provided Being part of a great team Industry benefits and much more Looking for an exciting new challenge? If this sounds like you, and you're looking for a new challenge, rewarding new career, lots of training and development opportunities, then don't miss out apply now Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.