Waterford Marina Hotel has an exciting opportunity for an enthusiastic and passionate Receptionist to join our team. The receptionist is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.
Main Duties:
* To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
* To fully ensure that any discrepancies are resolved or reported
* To ensure the security of the Hotel to the standard set by the Hotel
* Checks billing instructions and guest credit for compliance with hotel credit policy and minimises room rebates.
* To ensure all guest requests are met promptly and efficiently
* To action/deal with any complaints/queries expressed by guests, informing the Manager on Duty, asking for assistance when necessary
We're looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.
Preferred skills:
* Articulate and communicative
* Numerate
* Good interpersonal skills
* Organised and systematic
* Concerned with quality of product and service
* Computer literate
* Team worker
If you are interested in the role of Receptionist, please send us a copy of your CV and Covering Letter by clicking the Apply tab.
Job Type: Full-time
Benefits:
* Employee assistance program
Application question(s):
* Do you have previous hotel reception experience?
Work Location: In person