Role DescriptionThis is a part-time remote role for a Senior Customer Service Representative. The role involves delivering high-quality customer service, managing customer inquiries, ensuring customer satisfaction, and enhancing customer experience through effective communication and problem-solving. Key responsibilities include handling customer support requests, providing solutions to customer challenges, and maintaining excellent client relationships. The position also requires proactivity in identifying areas of improvement in customer service processes.QualificationsProficient in Customer Service, Customer Support, and Customer Satisfaction methodologiesProven expertise in improving Customer Experience and ensuring client loyaltyStrong communication skills, both verbal and writtenAbility to work independently in a remote settingExperience in conflict resolution and problem-solvingPrevious experience in managing or training customer service teams is advantageousFamiliarity with customer relationship management (CRM) tools is a plus