Fexco Managed Services is seeking customer-focused professionals to join their team on a permanent basis. This role offers flexibility to work fully onsite or in a hybrid arrangement, with 2–3 days per week.
Job Overview:
We provide excellent training and support in all areas of phone, email, and some admin duties, with opportunities to progress and develop your career.
* Provide relevant advice to customers via phone, email, and webchat
* Keep yourself up to date with product, service, and customer information through our knowledge base
* Effectively manage a customer database through accurate and efficient data entry
* Demonstrate a strong customer focus at all times
* Investigate and resolve customer queries through first contact resolution where possible
* Adhere strictly to data protection (GDPR) and confidentiality laws
The Ideal Candidate:
* Customer focused, team oriented, enthusiastic, motivated, enjoys working in a target driven environment
* Strong computer skills