Information Technology Services Officer-Fluent Irish
Location: Furbo, Co Galway
Contract Term: Fixed-Term Purpose Contract – 1 year
Role Purpose: To maintain, manage and effectively support the organisation’s IT infrastructure and services, ensuring security, reliability and optimal performance of systems to meet the organisation’s operational needs.
Main Duties: Operations and Support
* Conduct regular checks on systems to ensure that IT and communication services are functioning properly and available every day.
* Identify and effectively resolve issues related to service outages as they are raised with the Division.
* Conduct regular monitoring of systems to keep them safe from virus attacks, malware, and spyware, as far as possible.
* Perform regular backups to ensure that current copies of systems and data are always available.
* Properly maintain user accounts by creating, modifying, or removing them as necessary.
* Work with the Digital Network to provide IT support.
Maintenance
* The IT Services Officer will implement critical service patches (e.g., security) on systems in a timely manner and upgrade administrative tools as necessary.
* Help ensure that all parts of the ICT infrastructure are covered under maintenance contracts with suppliers.
* Ensure that the organization’s ICT infrastructure is flexible and improve it as necessary.
* Keep computer rooms, communication cabinets, computer equipment, and cables clean and in good order.
* Ensure that an up-to-date record of ICT procedures and necessary information to provide IT service is maintained.
* In cooperation with the Chief Information Officer, test Disaster Recovery Plans and backup/security systems periodically to ensure they are functioning effectively.
* Help the Chief Information Officer ensure that ICT policies, standards, and procedures are regularly reviewed and updated.
* Keep accurate records of any maintenance performed on the ICT infrastructure.
* Keep an accurate record (Asset Register) of all ICT equipment.
* Help the Chief Information Officer deal with issues raised by any ICT audit.
Service Provision
* Provide ICT services to new staff members and make any other necessary changes across the organization.
* Participate in ICT projects and provide advice on specific ICT and security issues.
* Provide systems for new services and initiatives.
* Consult with external suppliers and consultants to implement new infrastructure and systems.
* Keep up to date with cybersecurity developments.
Academic Qualifications
* Degree in Computer Science, Information Technology, software engineering or related field.
Knowledge, Skills and Experience
* Proven experience in managing and maintaining IT and communication systems.
* Good knowledge of server systems, storage networks, backup facilities and networks (WIFI, LAN, broadband). Good skills in resolving technical problems and ability to identify and resolve problems quickly.
* Experience in cybersecurity management and protection against viruses, malware and spyware; knowledge of backup systems and disaster recovery plans.
* Experience working with external suppliers and ICT consultants.
* Understanding of ICT policies and standards.
* High competence in Irish (as a working language).
* Experience providing support to users in a business environment.
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