Job DescriptionJob TitleAccounts Receivable ClerkReporting RelationshipReporting to the Finance ManagerPurpose of the PostMember of the Trinity Care Finance Department based in Head Office with specific responsibilities in Accounts ReceivableTo work alongside other members of the team to look after billing, bank receipts processing and debt collection across all the nursing homes in the group (currently 12)To work alongside the Nursing Home Administrators to ensure the accuracy of resident account balances on the system and to chase up and resolve overdue balancesThe workload will be split between the Accounts Receivable team with each person working on their portion of the total number of homesRoles And ResponsibilitiesRole SpecificsSetting up new customer accounts, update the resident funding information and keep funding records up to dateReviewing and checking month-end invoicing data to ensure accuracy and completenessProcessing and issuing monthly customer invoicesIssuing monthly customer statements, reminder letters and dealing with customer queriesMaintenance of records for resident pension accountsMaking collection calls and e-mails or arrange and attend in-person meetings as necessary directly with residentsEscalation of old balances where necessary (DON, CFO, Legal escalation)In conjunction with Nursing Home Administrators, keep on top of resident funding (Fair Deal or transitional care etc) to ensure families are aware of impending deadlines and appropriate action is takenPosting of bank receipts and payments on the Accounting SystemProcessing of monthly direct debit files through the Accounting SystemDealing with the HSE to resolve billing queries or to chase outstanding debtMaintain document records and filling for Accounts ReceivableAssist team with gathering support for all audits, including pulling documentationSupport accounts payable when requiredAssist in ad hoc projects as neededGeneralBe aware and be responsible for the role you have.Provide positive responses to all requests from colleagues and help create and promote a positive and friendly environment.Be aware of the confidential nature of the work and in particular, the rights of the nursing home residents to confidentiality. Regard all information in relation to residents and employees as strictly confidential. Ensure you adhere to the Companys confidentiality policy and follow Data Protection LegislationChanges will always occur due to the nature of the sector we are in, be open to changes and give feedback where systems implemented are working and also when not workingCover leave where requiredContribute to maintaining a safe environment for employees and visitors of Trinity Care.Training and DevelopmentAttend training courses both in-house and at other locations to meet and enhance the service being providedAttend and actively participate in Appraisal and Development ProgramsEligibility criteriaQualificationsA Finance qualification is an advantage but not essentialPrevious Experience of the Nursing Home sector is an advantageMinimum 2/3 years' experience in a similar role, Accounts ReceivableOrganized and efficient with excellent attention to detailAbility to prioritize and to work to deadlinesProficient in Microsoft Excel and in the use of Accounting Software applicationsSelf-motivating and able to work on own initiative.Essential Skills, Competencies, Attributes And/or KnowledgeAttributes / PersonalityBe compassionate and empathetic to the needs of our residents and colleaguesBe friendly, enthusiastic and promote a positive atmosphere in all situationsShow initiative and be proactive in continuous quality improvementsBe respectful, nonjudgmental, loyal, trustworthy and honest to their colleagues, to our residents and to the CompanyHave the willingness to enable change, manage difficult situations and progress with the CompanyBe organized; be able to work efficiently and effectively in a team orientated environment.Good communication and interpersonal skills.Duties and responsibilities of theAccounts Receivablerole may change and develop over time. You will be notified of any changes and an updated job description will be emailed to you.