Field Engineer – Dublin Region
About us
Tierneys, provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the Hospitality SME industry sectors across Ireland, the UK and beyond. We offer a variety of cutting-edge IT product solutions and support services to our customers, from leading partners around the globe, enabling our clients to gain the maximum from their IT investment, helping them achieve their specific needs.
As we continue to grow and expand, we now have a fantastic opportunity within Tierney's, and we are looking to recruit aField Engineerfor theDublin Region.
Key Responsibility of the role are to:
* Provide on-site support to our customer base
* Develop and build positive and professional relationships with our customer.
* Liaise with other engineer's/technicians and customers
* Diagnose/troubleshoot software, hardware, and network issues at customer sites.
* Install/Configure servers, computer equipment peripherals
* Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
* Communicate daily with the dispatcher regarding on site visits and customer updates.
* Document onsite information.
* Update the ticketing system after each call with relevant information.
* Complying with all company security policies in accordance with ISO27001.
Desired candidates' qualifications, technical and soft skills:
* A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates' careers
* Have experience and a proven track record in a similar customer facing role in the IT sector.
* Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
* Strong problem-solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
* Excellent interpersonal skills, enjoys working face to face with people.
* Excellent communication skills, fluent in speaking and writing English essential.
* Ability to lift and transport equipment
* Mobility to access various offices areas, including under desks and in server/comms rooms.
* Hold a full, clean Irish /EU driving license
* Be available to work out of hours – evenings and weekends on a rostered basis
Benefits of working with us:
* Company vehicle
* Fuel card
* Laptop and mobile phone
* Competitive salary
* Excellent opportunity to enhance and develop your career through career progression pathways.
* Access to recognised industry certification
* Life Assurance
* 23 Days Annual Leave
* EAP/ Well Being Support Programme
* Company events
* On- site parking
* Opportunity to work with a fantastic team