IT Support Engineer (12-Month Contract)
An opportunity has arisen for an experienced IT Support Engineer to join a dynamic team on a 12-month contract.
Location: Fully onsite in the Kilkenny - Carlow region.
Key Responsibilities
IT Service Management
* Act as a technical lead for IT service delivery and support.
* Build and configure servers, desktops, and laptops to company standard builds.
* Deploy software and standard builds to client devices.
* Implement disaster recovery solutions and conduct regular DR testing.
* Apply security patching across the IT estate and produce compliance reports.
* Manage physical infrastructure to ensure secure and compliant services.
* Monitor backups for critical systems and data.
* Produce reports on support performance in line with SLAs.
* Perform and document system health checks.
* Maintain system architecture documentation and asset inventories.
* Assist with Active Directory administration and group policy management.
* Troubleshoot technical issues, conduct diagnostics, and provide technical assistance.
Incident, Change & Release Management
* Register and manage all user support calls in the call management system.
* Provide 1st, 2nd line support for infrastructure services.
* Process incidents, service requests, and change requests in line with ITIL processes.
* Collaborate with stakeholders and participate in major incident resolution.
* Execute release requests and support go-live activities.
* Liaise with external service providers for incident, change, and release management.
* Ensure accurate and timely updates to service desk tickets.
Project Support
* Participate in IT infrastructure support for business projects.
* Understand business requirements and ensure solutions align with objectives.
* Scope project timelines and deliverables.
* Coordinate vendors and internal teams to deliver successful implementations.
* Ensure documentation is updated and stored centrally.
Knowledge, Problem, Capacity & Availability Management
* Drive continuous improvement and innovation.
* Support handover of new services to the infrastructure team.
* Identify and resolve recurring incidents.
* Contribute to capacity and availability planning.
Vendor & Purchasing Management
* Manage requisitions and invoices for IT infrastructure spend.
* Maintain supplier contract database and vendor management records.
* Develop and maintain strong vendor relationships to ensure high service levels.
* Support annual negotiations for IT service contracts.
Additional Information
* Working hours may flex to meet business requirements.
* Participation in out-of-hours support roster is required.
* Deliver all work in compliance with corporate standards, including project management, quality assurance, health and safety, and IT service delivery methodologies.
* Provide high-quality support to the user community and collaborate with other departments.