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Role: Reception & Front of House Manager
The Firm
Mason Hayes & Curran LLP is a leading Irish law firm based in Dublin with representative offices in San Francisco, New York, and London. The firm has been the fastest-growing law firm in Ireland over the last decade. We are a business law firm with extensive knowledge and experience in all areas of Irish business-related law and with a particular focus on the Energy, Technology, Financial Services, Built Environment, Healthcare, Life Sciences, and Charities sectors.
The Role
The role of the Reception & Front of House Manager in MHC is to support the Director of Properties and his team across all the firm's support services, as well as to lead and promote a positive image of Mason Hayes & Curran by setting high standards for the delivery of reception and front of house functions.
This role is on a weekly shift basis, rotating through the below:
* 8AM - 4:30PM
* 9AM - 5:30PM
* 11:30AM - 8PM
Duties and responsibilities
Management Duties
* Manage team Rota’s and annual leave.
* POC for Reception and Front of house day to day operation.
* Drive and introduce best practice and high standards for client experience.
* Maintain a high level of cleanliness in the department area.
* Communication with hospitality services & oversee room standards.
* Attend monthly meetings with Director of properties.
* Carry out annual team Appraisals.
* Build relationships with between departments within the firm.
* Booking Meeting rooms.
* Coordinate meeting room booking and special requirements.
* Reception cover Lunch, Tea breaks as required.
* Ordering taxi’s clients and staff.
* Monitor meeting room attendance numbers in case of building evacuation.
Admin and support duties
* Create and update relevant reception information
* General Reception Admin duties as required to support the business
* Cover alternative reception shift patterns for Annual leave and Sick
Ideal Candidate will possess:
* 5+ years experience in a similar role in a professional business environment.
* Excellent Customer Service both in person and over the phone.
* Ability to prioritize and organize work.
* Ability to maintain firm standards, policies, and procedures.
* Ability to work in a fast-paced busy environment.
* Basic understanding of AV systems (Operation of TV input/output selection).
* Experience in a legal firm an advantage but not essential.
Why Mason, Hayes & Curran?
* Excellent remuneration and benefits package; pension, healthcare & bonus.
* Friendly, open, and informal working atmosphere.
* Focus on employee involvement, wellbeing, and success.
* Social events, clubs, and initiatives (Green Team, Working on Wellness, subsidized fitness classes, MHC RISE, Diversity, Sports & Social, and Art Committee).
* Strong track record in CSR programs, pro bono work, and charitable efforts.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Customer Service
* Industries
Law Practice and Hospitality
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