Job Title: Administration Support Specialist
About the Role:
The successful candidate will be responsible for providing administrative support to our dynamic team, working closely with management to ensure seamless operations and timely responses to customer needs. This role involves coordinating technical support, managing customer interactions, and maintaining service level agreements (SLAs).
Key responsibilities include:
• Answering inbound calls and tickets, recording new tickets, or answering queries on existing tickets
• Triage tickets to engineer queues
• Liaising with Operations Manager, Service Desk Supervisor and technical team
• Communicating information to customers
• Tracking, monitoring and controlling SLAs
• Tracking and monitoring call volumes and working with tech lead to ensure correct priorities and escalation if required
• Coordinating, updating and maintaining customer records via company system
• Ensuring the upkeep of own diary and time management
• Offering administrative assistance with day-to-day schedule and running of business by assisting with deliveries/couriers and stock as required
• Administration support in areas of sales, purchasing and accounts
• Assisting with improving all company process and procedures
• Maintaining all electronic and manual filing assigned
• Organising office supplies and equipment, company vehicles maintenance bookings, stationery, canteen supplies, company clothing and PPE
• Assisting with planning and organising schedules of management and other team member
• Organising travel arrangements – managing hotel bookings for key members of staff and engineers
• Assisting with company Health & Safety awareness requirements at the office
• Working with management to deliver all projects in line with organisational strategy
Requirements:
To succeed in this role you will need:
• Business degree, HETAC qualification, or relevant Customer Service or Administrative experience
• Minimum of 1 to 2 years' experience working in a busy office or work environment
• Fluent English language skills, both verbal and written
• Excellent telephone manner and confident communicator
• Proficient in ability to use CRM packages and other equivalent administrative applications.
• Excellent planning and organisational skills with attention to detail
• Ambitious, energetic, and motivated individual who can remain calm under pressure
• Ability to work with multiple departments and work independently using own initiative
• Proficiency in Microsoft Office Suite
• Trustworthy and conduct the role with integrity and confidentiality
Benefits:
This is a permanent position with career progression opportunities. The salary range is expected to be in the €27K - €30K range, depending on the candidate's experience and qualifications. You will be working in an environment geared towards performance with a forward-thinking company that values the contribution of every individual. You will be offered an exciting, fast-paced working environment, a culture of teamwork and the opportunity to play a vital role in company growth.
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