Delivering Exceptional Customer Service
The role of a customer delivery representative is to provide top-notch service and ensure timely product delivery. Each day starts at home, where you receive detailed instructions on the services required for each customer.
You will be responsible for utilizing your problem-solving skills to determine the most effective solution for each customer's needs. This may involve performing services at customer sites, installing, fitting, collecting, and exchanging units or products.
Your goal will be to exceed customer expectations by providing outstanding service, identifying opportunities for additional sales, and meeting performance targets.
Key Responsibilities:
* Provide professional and courteous service to customers.
* Ensure all stock and services supplied to the customer are suitable and appropriate.
* Contribute to route solutions for new customer requirements.
* Adhere to company health and safety policies.
* Exceed customer expectations.
Requirements:
* A full clean driving license.
* Ability to work and prioritize workload within deadlines.
* Excellent written and verbal communication skills.
* Strong commitment to delivering excellent customer service.
* Good eye for detail with high accuracy.
* Ability to use own initiative and have a positive attitude.
Essential Skills:
* Problem-solving skills.
* Time management skills.
* Communication skills.
* Teamwork skills.
* Adaptability.
Benefits:
* Competitive compensation package.
* Ongoing training and development opportunities.
* Opportunities for career advancement.