Leinster Appointments is currently recruiting for a permanent, full time Customer Service Executive in Dublin 18.
This is a permanent role.
Fully office based
Early Friday finish in the summer months (July & August)
Key Responsibilities:
Deliver exceptional customer service on behalf of a growing healthcare and consumer goods business.
Oversee the full order lifecycle—from order capture through to invoicing—working closely with third-party logistics partners to ensure timely dispatch and accurate documentation.
Process and manage customer orders using an ERP system (e.g. Sage 200), ensuring customer records and transaction data are up to date and accurate.
Handle customer queries via phone and email professionally and efficiently, maintaining a high standard of communication at all times.
Liaise regularly with the sales team to ensure aligned and consistent customer support for all accounts.
Administer sale-or-return processes for selected product ranges, ensuring clear tracking and coordination.
Coordinate customer returns and uplifts with logistics partners, actively tracking progress and resolving any issues.
Process domestic sales orders in compliance with customer-specific requirements, ensuring adherence to delivery protocols and documentation standards.
Support ad hoc tasks and projects as needed, contributing to continuous improvement across the team.
The Person
Minimum of 2 years’ experience in a customer service or order management role.
Previous experience in fast-moving consumer goods (FMCG) or a similar fast-paced environment is advantageous.
Solid understanding of stock management principles and how order-to-dispatch processes operate within a business.
Strong numeracy and administrative skills, with proficiency in Microsoft Office—particularly Excel.
Familiarity with ERP systems and a good grasp of end-to-end workflows from order entry to invoice generation.
Proven ability to handle customer complaints with professionalism and empathy, resolving issues promptly.
A proactive team player who brings enthusiasm and ownership to their work, even in high-pressure situations.
Self-motivated with excellent time management and prioritisation skills.
Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate’s knowledge or consent.
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