Overview
Base pay range information is provided by Recruitment by Aphex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
This is an excellent opportunity for a candidate who is looking to start a career in the credit union/financial sector (MSO), or an experienced candidate in this sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country.
Responsibilities
* Provide members of the Credit Union with courteous, pleasant and professional service primarily via our call centre, through the website/email, or back office support. On occasion, face-to-face interactions may be required.
* Process loan applications, assist members with account management, act as teller, assist members with Credit Control queries and with the range of services offered.
* Back office administrative/operational duties as the needs of the office dictate.
* Provide support, coaching and guidance to peers, in particular to Member Service Officers in your team who are working towards their MCC accreditation (for MSE level).
* Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient Credit Union.
Qualifications
* MSO Level: Meet minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products (QFA/CUA incl Loans or APA in Loans; Savings & Investments / Pathways CU Diploma/ACCUP). The Credit Union will provide financial support to obtain this qualification if not currently held.
* Good IT Skills; Excellent Member/Customer Service Skills; Excellent administration skills and attention to detail.
* 1 to 2 years' experience in a similar role is advantageous but not essential.
* MSE Level: Have previously satisfied minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities (QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
* A minimum of 2 years' working experience in a Financial Institution is required; 1-2 years in a similar role is advantageous.
* Knowledge of SCION is an advantage; Excellent IT Skills; Excellent administration skills and attention to detail.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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