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Base pay range
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Executive Recruitment Consultant - (Expert in Software Development, QA, Mobile, Cloud, Product)
Technical Support Manager
Location: Fully Remote (Ireland-based)
Benefits: Pension, healthcare, and life cover included
Role Overview
We are seeking an experienced Technical Support Manager to lead a global IT support team and drive service excellence across multiple regions. This role is fully remote but requires you to be based in Ireland. You will oversee worldwide computing systems, coordinate cross-functional teams, and ensure employees have the tools and support needed to succeed.
Key Responsibilities
* Manage and guide a distributed IT support team located in Ireland, Kuala Lumpur, Malaysia, Gurgaon (India), Japan, and the United States.
* Inspire teams to improve customer service and deliver exceptional user support.
* Oversee global computing infrastructure, ensuring systems are secure, updated, and optimized.
* Provide Office 365 support and training across departments, including onboarding, development, and troubleshooting.
* Deliver clear communication to the wider business, including project updates, documentation, and escalation handling.
* Take ownership of IT budgets, including planning and management of operational and capital expenses.
* Encourage innovation and support employees in maximizing their technology resources.
* Partner with department leaders to assess technical requirements and implement tailored solutions.
* Foster global collaboration by introducing tools, training, and processes that strengthen cross-regional teamwork.
Required Qualifications & Skills
* Bachelor’s degree in Computer Science, Information Systems, or equivalent.
* Microsoft Certified Desktop Support Technician (MCDST) or higher Microsoft certification preferred.
* Strong customer service orientation, with the ability to communicate effectively in both written and verbal formats.
* Professional, calm, and solution-focused when handling complex or difficult situations.
* Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office.
* Proven experience in technical troubleshooting, installation, and system maintenance.
* Demonstrated success in leading large, global, cross-functional teams on project-driven initiatives.
* Exceptional organizational and multitasking skills, capable of managing multiple projects and delivering ongoing support.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services
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