Location: Northbank House, Dublin 1 (Hybrid)
Contract type: Permanent
Salary: €110,000 (Depending on Experience)
We are a dynamic and growing organisation of approximately 300 employees, committed to leveraging technology to improve operational efficiency and service delivery. We have recently undertaken a strategic transformation by migrating our core business applications to Microsoft Dynamics 365, forming the foundation for a modern digital ecosystem.
Our technology function is undergoing significant change, with further business-critical applications scheduled to move onto the Dynamics platform. In parallel, we continue to operate and support a number of third‑party applications outside of Dynamics. These systems remain key to our operations, and ensuring their alignment, integration, and support is a critical part of this role.
Key Responsibilities
The Head of Platform will be responsible for providing technical leadership and architectural oversight for our application landscape, which is primarily Microsoft Dynamics 365, as well as broader application oversight across the organisation. This includes ensuring the integrity, performance, and compliance of third‑party applications that are integrated with or operate alongside Dynamics.
You will guide and mentor our internal application support team, lead on development and support of both Dynamics and non‑Dynamics systems, and act as a key liaison with our external partners. This role is essential in building internal capability, maintaining a high‑performing applications landscape, and supporting the organisation’s ongoing digital transformation.
Technical Leadership & Architecture
Provide architectural oversight and governance for all business applications, including non‑Dynamics third‑party systems.
Serve as the technical owner of Microsoft Dynamics 365 and contribute to the strategic management of the wider application estate.
Working with our Data Engineering team, ensure interoperability, data integrity, and consistent integration between applications.
Support rationalisation and transition planning for legacy systems as applications are consolidated onto the Dynamics platform.
Development, Delivery & Integration
Lead technical design and delivery of enhancements, customisations, and new capabilities within Dynamics 365.
Oversee development and integration efforts involving third‑party systems and external service providers.
Ensure solutions are scalable, secure, and meet business requirements across the applications portfolio.
Team Development & Leadership
Provide day‑to‑day leadership and technical mentoring to a team.
Build internal capabilities in Dynamics and broader application support, including development and troubleshooting skills.
Promote a proactive, service‑oriented, and collaborative team culture.
Business Engagement & BAU Operations
Act as the primary technical liaison for business stakeholders in relation to Dynamics and other core applications.
Oversee the lifecycle management of third‑party applications (e.g., upgrades, renewals, vendor relationships).
Oversee incident management, change control, and BAU support for the full application portfolio.
Governance & Compliance
Ensure applications (Dynamics and non‑Dynamics) comply with data protection, security, and audit requirements.
Maintain accurate documentation and ensure appropriate controls are in place across the application landscape.
Track software licensing, support contracts, and vendor compliance.
Corporate Responsibilities
Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities.
Adhere to all Clúid policies and procedures at all times.
To exercise discretion at all times.
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements.
Person Specification
Demonstrated ability to lead and develop technical teams.
Excellent stakeholder engagement and communication skills.
Experience/Qualifications
7+ years experience as a Microsoft Dynamics 365 Technical Lead, Architect, or Senior Developer.
Solid experience managing or supporting enterprise application portfolios, including third‑party SaaS and on‑prem systems.
Strong understanding of Power Platform (Power Apps, Power Automate, Power BI) and Azure services.
Experience in system architecture, integration, and lifecycle management.
Experience working with diverse application environments and vendors desirable.
Familiarity with enterprise integration patterns and middleware platforms desirable.
Knowledge of ITIL, Agile and DevOps practices desirable.
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