About Club Travel LTD
Club Travel Ltd is a leading travel and leisure company headquartered in Dublin City centre. With a dynamic and innovative approach to the industry, we are committed to delivering exceptional experiences to our customers.
Location
Dublin City Centre
Job Type
Full Time, In-Office
Job Overview
As an IT Support Engineer at Club Travel Ltd, you will perform 1st and 2nd Level IT Support for all staff, both on premises and remotely. The role requires a minimum of two years of experience in a similar position and is located in our Dublin City centre office.
Key Responsibilities
Technical Support & Troubleshooting
Provide 1st and 2nd line IT Support to employees using Jira Service Desk.
Troubleshoot and support travel industry‑specific systems and applications.
Install, configure, and maintain company devices, including desktops and laptops.
System & Network Administration
Manage user accounts, email configurations, and IT access controls.
Ensure stable network connectivity and troubleshoot internet or system outages.
Follow escalation processes and procedures.
Support and maintain office printers and all other IT hardware.
Software & Application Support
Provide support for Microsoft Office and other business applications.
Liaise with IT Service Providers.
Manage the company IT equipment asset register.
Security & Data Management
Ensure compliance with IT security policies and best practices.
Perform daily checks on backups and other IT systems.
Monitor vulnerabilities and elevate potential risks.
User Training & Documentation
Maintain IT documentation, including troubleshooting guides and system configurations.
Requirements
Minimum 2 years of IT support experience.
Proficiency in Microsoft Office, Windows operating systems, and basic networking.
Experience with Microsoft365, Active Directory, DNS and DHCP.
Excellent troubleshooting and problem‑solving skills.
Strong communication and interpersonal skills to assist non‑technical users.
Ability to work independently and prioritise tasks in a fast‑paced environment.
Fluent English is a must.
Preferred
Experience with Linux (Ubuntu) is advantageous.
Experience with firewalls and switches.
Knowledge of Azure cloud services and remote IT support tools.
IT certifications would be advantageous.
Work Eligibility
Candidates must be eligible to work full time in Ireland (9.00 am to 5.30 pm Monday – Friday) and, for visa holders, the visa must be valid for at least 24 months.
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