The Plaza Group, one of Ireland's leading independent motorway and primary route service providers, is excited to announce opportunities at our newly opened Banner Plaza!
OBJECTIVE
To maintain consistent standards of service, ensuring customer satisfaction while creating a work environment that supports the organisation's values.
To contribute to the profitability of the Deli through operation of effective cost controls and excellent customer service.
To create and develop dishes and products that are tasty, well presented and in keeping with Mac's Place offering whilst constantly developing new products to remain at the forefront of delivering tasty high-quality food.
Responsible for
Efficient day-to-day operations of kitchen function, delivery of food service, systems compliance and delivery of group standards.
Key Responsibilities
Customer care
To ensure all customers receive a genuine, warm, friendly, courteous welcome on arrival
To manage the Deli's kitchen operations, ensuring delivery of exceptional customer service
To ensure systems are in place to handle all customer queries promptly and efficiently
To empower, encourage and promote employees to make on the spot customer satisfaction decisions
To ensure all customer feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re-occurrences.
To randomly inspect all kitchen & back of house areas on a daily basis to ensure all facilities and equipment is clean and well maintained
Standards
To be standards driven and detail-oriented with the ability to organise and plan ahead
To ensure high standards are achieved at all times
Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department
To order and control food stock appropriate to forecasted levels
To manage the group & HAACP standards for food deliveries
To ensure accurate temperature records and food labelling are maintained and up to date
To ensure kitchen cleaning rotas are adhered to and records kept
To ensure the kitchen uniform and personal hygiene guidelines are adhered to
To ensure daily, weekly and monthly administration is to group standards and meets deadlines
To ensure only group approved suppliers are used for orders
Duty Management
To handle various tasks at one time while maintaining professionalism and a calm approach
Training
To assist with training and development with departmental managers and training initiatives
To ensure all training is recorded in accordance with agreed procedures
To attend training as required and to ensure that employees attend training as required
To train and develop kitchen brigade to company standards
Flexibility
To accept flexible work schedules when necessary for uninterrupted service to customers.
To maintain flexibility within team
To provide support where necessary in other areas of the Deli
Health & Safety responsibilities
To ensure all accident and incidents are investigated and reported to the relevant people and to assist in providing all relevant backup.
To ensure all investigations and appropriate action is taken to ensure incident does not re-occur.
To report defective materials and equipment to appropriate individual and to ensure defects are fixed in a timely manner
To be fully aware of the fire and emergency procedures within the Plaza and to ensure that all departmental employees are aware
To comply with all health, safety and welfare statutory requirements
To assist in the recruitment and selection of departmental staff in accordance with agreed Deli procedure
To ensure the agreed disciplinary and grievance procedure is adhered to at all times
To ensure all employee counseling is documented and passed to HR, including lateness/absence and return to work forms
To work with the management team to ensure good morale amongst the team at all times
To ensure all problems are resolved immediately within the departments
To motivate your department personnel to achieve highest standards in customer satisfaction
To carry out appraisals and job chats to company guidelines
Communication
To communicate all information with management in a timely manner and to update information and communication as required
To ensure department holds daily shift meetings with employees
To attend meetings as required
To organise a monthly department meeting with set agenda
Sales and costs
To ensure every effort is made to promote the Deli and plaza.
To have a knowledge of agreed Deli budgets and results
To achieve company food GP and to analyse shortfalls
To proactively control staffing levels to ensure they are in line with budgets and business levels within the department ensuring that adequate cover is maintained
To ensure ordering and stock levels are appropriate to sales levels
To ensure substandard food is returned to supplier with appropriate paperwork and the supplier contacted
All deliveries to be checked and signed for by Head Chef or designated receiver
To control wastage and recording of same
To ensure Staff Food Policy is adhered to with no unauthorized food to leave kitchen
To carry out accurate stock take on a monthly basis and as requested
Other
To carry out any other reasonable request from management
To make sound decisions in a fast paced and busy environment
WORK ENVIRONMENT
Fast paced "non-stop" environment.
Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff.
Teamwork is essential to ensure the procedure runs smooth in all areas, and communication flows.
Legal statement
Only candidates who currently have the legal right to work in Ireland will be considered.
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