Quality Manager [Footwear & Accessories]
Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost – less money and less impact on the planet. Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline the behaviours we expect of our people as we work with each other, our customers, our suppliers and our partners. Let's see what impact you can make
We are seeking a dynamic and experienced Quality Manager to lead quality assurance initiatives across our Footwear and Accessories departments. This role is pivotal in ensuring our products meet the highest standards of quality, safety, and compliance across global markets. Based in our Dublin Headquarters, the Quality Manager will lead a team of Product Technologists, Assistant and Trainee Technologists. This role requires close collaboration across multiple functions at Primark as well as strong engagement with our global supply base. The Quality Manager will also provide strategic support to the Head of Quality, contributing to the evolution of our quality strategy and driving continuous improvement across the business.
What you'll do:
* Build strong partnerships with internal teams, suppliers, and manufacturers to embed quality at every stage of the product lifecycle
* Lead the design and implementation of global quality control systems that ensure consistency, compliance, and excellence
* Collaborate with suppliers to resolve issues, drive efficiencies, and champion long-term quality improvements
* Support strategic planning and reporting for the Quality function, working closely with senior leadership
* Influence supplier quality standards in partnership with Buying, Merchandising, and Design leadership teams
* Champion Primark's quality standards across global markets, ensuring clear and consistent communication with all stakeholders
* Lead, coach, and mentor a diverse team of Product Technologists, fostering a culture of inclusion, ownership, and growth
* Inspire collaboration across teams, enabling seamless workflows, knowledge sharing, and innovative problem-solving
* Act as a trusted partner to senior stakeholders, influencing decisions and driving alignment on quality priorities
* Promote continuous improvement by leading change initiatives that deliver efficiencies, cost savings, and sustainable growth
What You'll Need
* 12–15 years' senior Quality leadership experience in footwear and accessories, ideally within global retail
* Proven track record in leading, coaching, and developing high-performing teams
* Strong expertise in product development, manufacturing processes, and global compliance standards
* Skilled at influencing and inspiring cross-functional teams and senior stakeholders
* Excellent communication, presentation, and relationship-building skills
* Highly organised, adaptable, and resilient in fast-paced, evolving environments
* Visionary, innovative leader with sound judgement, integrity, and a focus on continuous improvement
Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
REQ ID:
JR-610