Access to Care Advisor - Limerick Cancer Centre
Location: Limerick Cancer Centre
Job type: Permanent
Overview of role:
We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward and pleasant as possible.
The candidate will be a team-player who is adaptable, responsive, and learning-minded in a fast-paced environment.
They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.
Primary Duties and Responsibilities:
Key Responsibilities:
* Meet
and greet of patients/ visitors.
* To
deal with patient queries in relation to Radiotherapy services, treatment
appointments, transport etc.
* Proficient
use of the electronic medical record.
* Managing
the patient appointment schedule efficiently and effectively.
* Be
able to multitask in a busy role, working within a multi-disciplinary
team.
* Have
excellent communication skills and attention to detail.
* Be
responsible for confidentiality of patient information at all times.
Qualifications & Experience:
* Have previous relevant work experience.
* Have excellent Customer Care Skills in a patient focused environment.
* Have excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.
* Have knowledge of all Microsoft packages and experience of a Hospital Administrative System is advantageous.
* Have strong organisational skills and attention to detail.
* Be able to work in a fast-paced customer-based
environment
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.