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Base pay range
Location: City West Business Campus
Salary: 32,000 - 38,000 (DOE) + 1,000 bonus at Christmas time
Start Date: ASAP
Remote working on Fridays after probation
The successful Account Manager must be a self-motivated individual who is driven by enhancing customer experiences and has a proven track record in sales. This role requires a self-starter with the confidence and ability to effectively handle customer feedback. This position is full time on site in Citywest Business Campus.
What does my day-to-day look like ?
* Act as the primary internal point of contact for selected customers.
* Develop and sustain strong, long-lasting customer relationships.
* Focus on maintaining and increasing sales by identifying areas for improving customer experience and targeting opportunities, including approving discounts.
* Participate in monthly internal and external sales meetings.
* Ensure timely and successful delivery of solutions according to customer needs and objectives.
* Stay informed about local market conditions and provide feedback on competitor activity in the area.
* Expand the core business within managed accounts.
Liaise with Business Development Team:
* Share relevant customer information for their area.
* Collaborate to secure opportunities.
Offer Product Support to Customers:
* Navigate and understand the product catalog.
* Understand main product groups and their uses.
* Promote all products and upsell accessories.
Update C4C System (CRM):
* Log details of all calls.
* Add contacts to customer accounts.
* Update contacts with product interests.
* Attach useful documents to customer accounts.
* Include details of high-value or large orders.
* Manage sales opportunities to support the sales pipeline.
Requirements for the role:
* Demonstrate strong verbal and written communication skills, ensuring clear and effective interaction with customers and team members.
* Possess experience in delivering customer-focused solutions tailored to meet specific customer needs, ensuring a customer-centric approach in all interactions.
* Proven ability to manage multiple account management projects simultaneously, maintaining a high level of attention to detail and organization.
* Provide support at trade events, assisting in the setup, promotion, and engagement with attendees to enhance the company's presence and outreach.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Administrative
* Industries
Engines and Power Transmission Equipment Manufacturing, Engineering Services, and Consumer Services
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