Job Title: Pet Shop Retail Manager
Location: Gary's Petworld, Letterkenny, Co. Donegal
Job Type: Full-time, Permanent
Gary's Petworld is a leading independent pet retailer in Letterkenny, Co. Donegal, known for expert advice, premium pet care products, and a warm, friendly customer experience. As a trusted destination for pet lovers, Gary's Petworld is committed to high standards of animal welfare and outstanding service.
The Role
As the Retail Manager, you will be responsible for the overall performance and smooth day-to-day running of the store. This dynamic role includes operational leadership, staff management, customer engagement, animal welfare, and driving commercial success. You will inspire your team, champion high standards of care and service, and manage the business for growth and profitability.
Key Responsibilities
* Oversee daily store operations, ensuring a welcoming and efficient retail environment for customers and pets.
* Lead, motivate, and develop a team of sales assistants, supervisors, and animal care staff, providing ongoing coaching and support.
* Deliver exceptional customer service, resolve queries, and provide expert advice on pet care and products.
* Maintain the highest standards of animal welfare—ensuring all animals receive proper care, nutrition, and a safe, clean environment.
* Manage inventory levels, place stock orders, and oversee deliveries to ensure optimal product availability.
* Ensure accurate pricing, product displays, and implement effective merchandising throughout the store.
* Drive sales and profitability by monitoring key metrics, analysing store performance, and implementing commercial strategies.
* Recruit, induct, train, and manage staff rosters to ensure excellent coverage and standards at all times.
* Resolve customer complaints quickly, professionally, and in line with company policies.
* Monitor and manage budgets, costs, and store expenses, aiming for continuous improvement.
* Implement and enforce health, safety, and animal welfare regulations in accordance with all legal and company standards.
* Develop community engagement initiatives and promote responsible pet ownership.
* Support and coordinate in-store events, seasonal promotions, and educational activities.
Requirements
* Minimum 3 years' retail management or supervisory experience, ideally in pet retail or a similar customer-focused environment.
* Sound knowledge of pet care, animal welfare standards, and related products (or willingness to learn).
* Strong leadership, organisational, and communication skills—both written and verbal.
* Demonstrated ability to manage budgets, achieve sales targets, and drive store performance.
* Proficient with computers, POS, and stock management systems.
* Enthusiastic, hands-on manager with a high standard of integrity, attention to detail, and team spirit.
* Available for flexible working hours, including weekends and holidays as required.
What We Offer
* Competitive salary based on experience and performance
* Generous employee discounts on all pet products
* Friendly, supportive team environment
* Unique opportunity to make a difference to pets' lives and the local community
How to Apply
Please apply with your CV and a brief cover letter explaining why you would make a great fit for Gary's Petworld.
Job Type: Full-time
Benefits: Employee discount, In-depth training, Staff events
Experience Required: Retail management: 3 years (preferred)
Work Location: In person, Letterkenny, Co. Donegal
The successful candidate will be passionate about pets, sales-driven, and keen to lead by example in a vibrant retail setting.
Job Types: Full-time, Permanent
Pay: From €35,000.00 per year
Work Location: In person