Kefron – Warehouse Co-Ordinator WCC
Position Reports to: Service Delivery Manager
About Kefron
Kefron is a family owned document and information management company.
Kefron is a people business and we are experts in what we do.
People like doing business with people who work closely with them to understand their needs.
That's why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.
Our Vision
Our brands in every building
Our Mission
To get closer to our customers.
See the need, deliver the solution
Our Values
Passion & Pride
Security & Trust
Initiative & Ownership
Job Purpose
As a member of the Managed Service Team, you will have full responsibility for Kefron Service support in the Off-Site Managed Services Customer Premises.
This role involves extensive contact with the customer's senior management on a day to day basis.
Firstline management of customer relationship and expectations as well as extensive IT skills are key to this role.
Key Responsibilities
Ensuring all Kefron SOP's are adhered to
Ensuring all clients files are indexed daily
Ensure all files are cataloguing and quality controlled on completion.
Scan all documents when scheduled into the system
Proficient in using ONeil Order and RSSQL
Creation and closure of workorders
Ensuring orders are processed accurately
Ensuring deliveries and collections are on time
Delivering and collection files on the client's premises within SLA timeline
Ensuring Confidentiality and Security measures at all times
Dealing with all customer queries
Ensuring items are re-filed and audited accurately
Scanning Daily Items
Personal Specification
Training Required (Formal & Informal)
RS Web
RSSQL
RS Mobil
Any other systems as identified by the business
Health & Safety
Manual Handling
Microsoft Online
GDPR Online
To be cross trained in the various elements of the CSR role
Personal characteristics
An individual with high capabilities within an office environment.
Reliable person with good technical skills
A professional and very dynamic person that can adapt to the ever-changing environment of Kefron.
Must be high energy and self-motivated and deliver on agreed commitments in a professional and timely manner.
Excellent communications and relationship management skills
Must be a team player, yet highly self-driven and ambitious
Strong organisational skills in order to deliver on customers' expectations.
To have the ability to set realistic individual objectives to drive departmental goals.
Willingness to deliver on external client's expectations
High level of proficiency with computer systems such as Microsoft Word, Excel, Outlook and Numerical accuracy.
How to apply
Please email your cv to ******
Please note The Kefron referral programme may be applied for the recruitment of this role please see the store for terms and conditions.
#J-*****-Ljbffr