Our client, a global social media technology company, is seeking a
Content Strategist
to join their team. You will be responsible for creating, optimising, and managing support content, ensuring users have access to clear, effective, and empathetic communication.
Contract:
11 months
Location:
Remote – Ireland
Responsibilities
* Write, edit, test, and improve Help Centre articles and customer support responses.
* Create and optimise content for support Large Language Models (LLMs).
* Apply and maintain content standards and best practices.
* Use data to drive content decisions and troubleshoot known issues.
* Collaborate with subject-matter experts, product, and operations teams.
* Manage multiple projects with changing priorities and tight deadlines.
* Translate technical knowledge into concise, user-friendly documentation.
Qualifications
* Bachelor's degree in English, Journalism, or another relevant field.
What We Need – Must Have
* 5+ years in a technical writing or content strategy role.
* 6+ months writing and optimising content for LLMs.
* Strong editorial judgement and critical thinking.
* Proven ability to create and improve online help content/customer support for mobile apps or social media platforms.
* Experience with Content Management Systems (CMS).
* Experience with project management tools.
(Plus)
* Experience in
project management
, handling ambiguity and competing priorities.
* Knowledge of
data analysis, XML editing, and AI tools
.
Preferred Qualifications
* Previous experience writing content for LLMs at scale.
* Exposure to content related to
policies, integrity, or privacy
.