Summary
Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human-generated data that is within a company's environment.
Our goal is to protect companies' most sensitive information from insider threats and cyberattacks.
We do this by allowing organizations to analyze, secure, manage, and migrate their volumes of unstructured data.
We are searching for a highly motivated Escalation Engineer to join our R&D team.
The goal of the Escalation Engineering team is to provide our customers with the highest level of customer experience by providing quick solutions to complex technical problems and to ensure that they get value from the entire Varonis products portfolio by setting quality standards.
The team extracts and analyzes a huge amount of data from the latest IT technologies available today.
Our Escalation Engineers must learn fast and adapt to quickly changing technology in order to maintain and develop our product line.
The Escalation Engineer investigates issues related to our product suite and provides timely resolution while coordinating with other technical groups in the company.
Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations.
Position Description
Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions to them
Analyze, diagnose, and debug complex customer issues
Create and implement fixes
Take ownership of escalations and drive towards resolution
Act as a technical focal point in cooperative relationships with other internal groups
Work closely with our software development teams from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills
Push for solutions and interact with people from various other teams
Desired Skills & Experience
At least 3 years of hands-on (full stack) experience with strong Backend experience, working with a multi-threaded environment and on large scale using C++ - Mandatory
Experience in C#, .
NET - Significant advantage
Developing using Microsoft SQL, T-SQL
Strong troubleshooting skills
Great interpersonal skills
High sense of urgency
Ability to solve a complex problem in a timely manner.
Fast technology adaptation
Independently driven, proactive, accountable, reliable, team player
Additional Skills
The following additional skills are nice to have:
Experience in Angular, NodeJS, TypeScript
Develop reporting infrastructure and reports using Microsoft Reporting Services
Experience with windows internals (Win API)
Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
Solid understanding of data structures, design patterns, and algorithms
Experience with large-scale software projects