Job Description
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The Customer Success Team focuses on ensuring our customers derive maximum value from their investment. You will work closely with clients to drive adoption and satisfaction, while contributing to the growth of the organization.
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Key Responsibilities:
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* Manage a portfolio of named accounts, driving engagement and satisfaction throughout the customer lifecycle.
* Develop relationships with key stakeholders, facilitating regular communication and issue resolution.
* Gather feedback and translate it into actionable insights for product development teams.
* Collaborate with customers to establish strategic plans, ensuring alignment with business objectives.
* Monitor customer health scores and provide support to improve performance.
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Requirements
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* At least 3 years' experience in customer success, technical account management, sales engineering, or similar roles focused on driving adoption and service utilization.
* Strong organizational skills, with ability to establish clear goals and track progress.
* Effective handling of internal and external escalations.
* Exceptional interpersonal and communication skills, with ability to foster positive relationships and facilitate change.
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What We Offer
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We empower organizations to secure, manage, monitor, protect, and analyze information and infrastructure, driving innovation and business growth.