Job Description
The Sales Advisor is responsible for delivering sales of Personal Lines, Agri and Commercial Business. This role involves assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local brand.
Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include:
* Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business.
* Dealing with customer queries and referring unresolved/technical queries to the relevant personnel.
* Ensuring all systems and procedures as laid down by the Company are complied with.
* Accruing and maintaining comprehensive up-to-date knowledge and information of the Company's commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate.
* Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart.
* Providing relief to other Sales Offices in the region, as required.
* Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers.
* Participating in account management initiatives for Commercial and Agri business.
* Partaking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate.
* Assisting customers at the initial notification of claims stage, in line with company procedures.
* Taking responsibility for individual outstanding debit/premium collections.
Required Skills and Qualifications
You should have:
* Leaving Certificate or equivalent and/or a relevant third level qualification.
* Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.
* Proficient in Microsoft Office Suite Microsoft Word, Excel, Outlook.
* Previous insurance/financial services experience would be advantageous.
* Sales/customer service experience.
* Proactive / energetic approach / positive outlook.
* Customer focused.
* Excellent communication and organisational skills.
Benefits
This role offers:
* Bonus.
* Health Plan.
* Paid Holidays.
* Pension.
Others
Please note:
* This role is being offered on a 12 month fixed term contract.
* MCC - This is a controlled function under the Central Bank of Ireland's Fitness and Probity Regime.
* The role as a Sales Advisor has been identified as holding a CF3, CF4 designation.