The CompanyOhshima Ireland is currently seeking an experienced Customer Service Analyst to join our growing team based in our Dublin HQ. This organisation has worldwide expertise but also a local presence within their specialised field.This will be a key, front office, commercial role in the in company and requires someone coming from a fast-paced environment background. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity in an excellent organisation to grow and progress your career.The RoleTo host customer conference calls, emails, and meetings both off-site and on-siteTo manage the customer order books both in terms of the customer portal and the Ohshima ERP systemTo manage the information flow between the customer and the internal department through appropriate/relevant media formatsTo process identified reports including on-time delivery, forecasting and sales v forecastTo report and monitor on key performance indicators for the Customer Service DepartmentTo manage the quotation process through receipt, distribution, submission and the feedback to the relevant departmentsTo participate in the ECN process including the liaising with customers on ECN'sTo help manage the "Hub" system that we have for our customers including the processing of paperwork, stocking, replenishment and distributionIdentify improvement areas with the Customer Service function and work to implement sameWork within the team environment to ensure day-to-day functions and customer care is maintained and upheldAs part of this role there may be a requirement to travel nationally and internationallyAny other relevant duties as deemed necessary by Dept. headRequirements3rd level degree in business or data-related or similarMinimum 2 years experience in similar role requiredAbility to multitask and juggle several responsibilities simultaneouslyStrong written and verbal communication skillsHigh proficiency in Microsoft office (specifically excel)Good attention to detail and organizational skillsProficiency with common customer success and customer relationship management software, such as customer-specific portals ERP systems