Customer Service Representative
We are seeking a skilled and friendly customer service representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to inbound customer inquiries via phone, email, and chat.
Key Responsibilities:
* Receive and process inbound sales queries from clients via phone, email, and online chat
* Sell to customers and engage them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information
* Encourage and enable customers to self-serve
* Process, track, code, and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems
* Provide creative solutions and strive to find more productive and efficient ways to process, track, and handle invoice processing
* Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department
* Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries
Required Skills and Qualifications:
* Strong interpersonal, organisational, and communication skills
* Relevant customer service experience
* Strong attention to detail
* Strong customer service skills and the ability to build and maintain relationships via telephone and email
* Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
* Fluency in written and spoken English, Spanish & Italian (C1 Level or above both written and verbal in all mentioned languages)
* Ability to gather prospect and client information and to identify potential sales opportunities
Why Join Us?
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.