Join to apply for the Technical Support Engineer role at AirbyteOverviewAirbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data warehouses, lakes, AI applications and LLMs. We have built over 15,000 connectors and 200,000+ companies have installed Airbyte. We are committed to product-led growth and open context around our company, including the handbook accessible to current employees and candidates.If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.What You’ll DoProvide exceptional email and Zoom support to Enterprise customers, including users with development/engineering backgrounds.Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.Engage in various engineering tasks, including automation, development, and other projects as needed.Document solutions and application behavior to enhance our Knowledge Base for internal and external use.Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback.What You’ll Need5+ years as a Layer 2 Technical Support Engineer, or similar roles supporting developers.Or 3+ years of experience as Data Engineering, Data Analyst, DevOps or QA Engineer.Proficiency in Kubernetes, Docker, and containerized environments/applications.Proficiency in Python, APIs, SQL, NoSQL, and database management.Familiarity with core networking technologies (TCP/IP, DNS, HTTP(S)) and tooling (tcpdump, Wireshark, Charles Proxy, Fiddler).Familiarity with Java, Kotlin, CI/CD pipelines, Github, ELT workflows, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (Datadog, Prometheus, OpenTelemetry) is a plus.Experience working closely with Engineering teams and/or Developer customers.Proven ability to communicate effectively with Enterprise customers, including documenting and communicating breaking changes.Flexibility to adapt to changing technologies and processes.Excellent organizational skills, time management, written communication, and prioritization abilities.Growth mindset with a passion for continuous learning and improvement.Collaborative team player with excellent communication skills.Flexibility to work Tue-Sat or Sun-Thu shifts.Share our values.LocationRemote in IrelandSalary€57,000 - €68,000 base salary + a generous equity package. For countries outside of the U.S. benefits are based on region or area.We ProvideRelocation support for U.S.-based roles and assistance with relocation if located in San Francisco.Unlimited paid time off; minimum 25 PTO days per year.Paid parental leave (16 weeks) for new parents.Open book policy for professional development books.Conferences and training sponsorship based on development needs.Competitive benefits package including:Health insurance (Blue Shield or Kaiser) with 100% coverage for employees and dependentsDental and Vision insurance with 100% coverage for employees and dependentsLife and AD&D insurance with 100% coverage for employeesShort-term and Long-term disability insurance with 100% coverage for employeesHealthcare insurance stipend for non-U.S. locations401k for U.S.-based employeesFlexible Spending Account (FSA) for U.S.-based employeesVisa sponsorship discussions on a case-by-case basisAirbyte is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities. We consider applicants with arrest and conviction records as permitted by law.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Airbyte. Get notified about new Technical Support Engineer jobs in Ireland.
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