Contact Care is very extited to advertise an open position for a Client Care Supervisor for Dublin Northside. The role is community based and requires a highly organised, flexible self-starter with excellent time management skills and good initiative. This is a hands‑on management role based in the community. The successful applicant will be capable of managing all care aspects of day‑to‑day operations, be responsible and accountable, possess excellent communication skills and is confident to lead the implementation of all quality care initiatives.
Role and Responsibilities
Case management of community based clients – Assessing new clients and developing/drafting clients’ care plans. Identifying needs and requirements for clients, providing assistance in achieving goals for them to remain in the community.
Managing a team of healthcare assistants in the community. Introducing them to service users, shadowing care shifts to ensure the quality of care; training and upskilling healthcare assistants to ensure best quality of care.
Assessment and facilitation of new and existing carers and clients regarding:
Ensure that all changes to care plans are immediately communicated to staff.
Identify and train care assistants as directed.
Carry out assessments on clients.
Introduce care assistants to the clients on their first call.
Spot‑checking teams of care assistants to ensure:
They are working to the agreed care plan.
They are working within their code of practice set out by Contact Care.
There is a safe working environment.
Equipment is being used correctly.
Client care is at a high standard.
Supervising and directing activities of care assistants.
Accepting and processing changes and amendments to existing rosters.
Assigning care workers to clients alongside Rosering team and Client Service Manager.
Ensuring all working patterns meet the needs of the company, clients and carers.
Ensuring adequate cover is available for sickness, absenteeism or holidays.
Liaising with clients and care workers to ensure an efficient service provision.
Working with other members of the team to ensure high‑quality service provision.
Maintaining accurate client database records.
Any other duties as deemed necessary by the business.
On call on week‑on/week‑off basis (4‑week cycle).
To support and assist Client Services Manager to complete tasks effectively.
Requirements
FETAC or QQI Level 5 in Healthcare or an equivalent Healthcare Qualification
Minimum of 1–2 years of experience in a supervisory role OR Minimum of 2 years of experience as a Healthcare Assistant
Good IT skills in Microsoft Office and Outlook
Full Clean Irish/EU Driving Licence
Own car (optional)
Pool car provided
Rewarding working environment
Work‑related expenses will be paid
Further professional development
Free in‑house training
About Contact Care
We are a multi‑award‑winning and leading home healthcare provider based in Dublin. We look after a wide range of adults in the community with long‑term disabilities who require complex care (personal and social care; care of the older person). Contact Care is the first multi‑professional organisation Ireland to provide comprehensive home care. Our clients are located throughout Northside of Dublin. Contact Care is an exciting dynamic nurse‑led organisation that works as a team and we believe in supporting and listening to our.
Contact Care is an Equal Opportunity Employer
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