Now Hiring at The Grace
The Grace | Where Excellence meets Opportunity
Westport, County Mayo | Full-Time | Pre-Opening Opportunity
Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary:
The Spa Supervisor supports the Spa Manager in overseeing daily operations, ensuring smooth running of treatments, facilities, and guest services. This role combines leadership, administrative oversight, and hands-on guest interaction to ensure a consistently exceptional spa experience.
Key Responsibilities
* Supervise daily spa operations, ensuring all treatment rooms, relaxation areas, and facilities are maintained to The Grace's luxury standards.
* Lead and motivate the spa team, including therapists, reception, attendants, to deliver professional and personalised guest service.
* Assist in scheduling, training, and performance management of spa staff.
* Monitor and maintain stock levels of spa products, linens, and supplies.
* Handle guest feedback and service recovery with professionalism and discretion.
* Support sales of spa treatments, memberships, and retail products.
* Oversee cleanliness, hygiene, and compliance with health & safety standards.
* Assist with monthly reporting, revenue tracking, and KPI analysis.
* Conduct onboarding and training sessions for new starters, ensuring all team members understand The Grace standards, protocols, and service philosophy
* Act as ''Manager On Duty'' in the absence of the Spa & Leisure Manager.
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.
Required Experience & Skills
* Minimum 2 years' experience in a supervisory or senior therapist role within a luxury spa or wellness setting.
* Recognised qualification in beauty therapy, holistic therapies, or spa management.
* Proven experience in training or mentoring team members.
* Strong leadership, communication, and interpersonal skills.
* Excellent organisational and time-management abilities.
* High attention to detail and commitment to guest satisfaction.
* Ability to work flexible hours, including weekends and holidays.
* Eligibility to work in Ireland.
Preferred Experience & Skills
* Experience with spa booking or POS systems (e.g. Journey, TryBe, or similar).
* Retail sales and upselling experience.
* Knowledge of current wellness trends and spa industry best practices.
The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.