Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated
Reception Manager
to lead its Front Office team.
This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.
Job Title
: Reception Manager
Department
: Front Office / Reception
Reports To
: Revenue Manager
Interdepartmental Liaison
: All Hotel Departments
Key Responsibilities
Oversee the daily operations of the Reception/Front Office department
Supervise and coordinate reception shifts to ensure seamless service delivery
Maintain and continuously improve service standards through coaching, training, and performance monitoring
Lead by example with a hands-on approach, motivating the team to deliver a professional and welcoming guest experience
Work closely with the HR department to support recruitment, onboarding, and ongoing training within Reception
Ensure all administrative tasks are completed accurately and within required timeframes
Manage communication and collaboration with Reservations, Sales, and other key departments
Handle guest enquiries and requests in person and by phone with professionalism and warmth
Ensure appropriate staffing levels during peak check-in and check-out periods
Maintain accurate and up-to-date records on the property management system (PMS)
Communicate daily operational updates to the Reception team and relevant departments
Record, investigate, and follow up on incidents or issues arising during shifts
Ensure Front Desk operations consistently meet high standards of hospitality and efficiency
The Ideal Candidate
Previous experience in a supervisory or management role within hotel reception or front office
Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews, Hotsoft, Opera, or similar
Confident, friendly, and approachable manner
Strong leadership and team collaboration skills
Excellent communication and telephone etiquette
A background in sales or upselling would be an advantage
Flexible, reliable, and committed to delivering high standards consistently
What We Offer
Competitive salary, dependent on experience
Complimentary meals while on duty
Free on-site car parking
Ongoing training and professional development
Clear opportunities for career progression within a 4-star hotel environment
This role is available for an ASAP
start
, with remuneration aligned to experience and qualifications.
Skills
Hotel Operations • Front Office Management • Guest Services • Hospitality • Property Management Systems
Benefits
Free Parking • Meals on Duty • Training & Development
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