At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
Conduct wedding show arounds both prearranged and walk-ins
Follow up wedding enquires/leads via telephone, email, zoom calls in line with sales strategy
Preparing and provide quotes, contracts and wedding information for couples
Coordinating and maintain the booking diary
Actively achieving budgeted wedding sales targets within the Sales team
Manage external wedding websites such as weddingsonline, Once Fab Day etc
Compiling and updating weddings reports
Be the point of contact & maintain customer relationships- both new and old to ensure first class personal service is always delivered
Preparing accurate and detailing each wedding and communicating all details to the relevant departments
Welcoming couples on arrival on their wedding day
Plan & assist in the execution of wedding fairs /showcases in the hotel
Attend fairs and showcases and attending events in the wedding industry.
Booking and liaising with external suppliers
This role is Full time position 5/7 days which includes weekends
Work with the Sales team to assist, when necessary, any other events as required
Requirements for the role:
Minimum 2 year's previous experience in wedding planning, event coordination or a related role within the hospitality industry
Strong organisational and time-management skills to handle multiple weddings and events simultaneously
Excellent communication and interpersonal abilities to work effectively with clients, vendors and hotel staff.
Attention to detail and a commitment to ensuring flawless execution of weddings and events
Creativity and an eye for design - contribute unique ideas and enhance the overall event experience
Problem-solving capabilities to handle any challenges that may arise during wedding and event planning and execution
Flexibility to work irregular hours, including evenings and weekends based on event schedules
Proficiency in using event planning software, online tools, and Microsoft Office applications
Knowledge of wedding and event trends, traditions and industry best practices
Customer-centric mindset and a genuine passion for creating memorable experiences for clients and their guests understands their roles and responsibilities
Ability to work on own initiative combined with being a team player
Excellent remuneration package including, free meal on duty/uniform/family & friends discounts/free car parking facilities/Employee Awards