Are you passionate about quality service and technical excellence? Do you want to play a key role in ensuring consumers consistently receive a high-quality product experience? If so, this could be the role for you.The primary focus of this role is to maintain and service dispense equipment for a major drinks clients.At CPM, every team member contributes to the overall growth of our business. People are at the core of CPM's value proposition, and as a key member of the team, you will be expected to make a meaningful contribution to client delivery. This role requires initiative, a strong customer-centric mindset, and a commitment to best practice and continuous improvement. A proactive, "can-do" attitude is essential.RequirementsKey ResponsibilitiesComplete dispense hygiene procedures in line with a scheduled journey planRespond to and resolve customer emergency call-outsAccurately manage and control equipment stock within your districtMaintain accurate records of client assets in tradeComplete stock and equipment reporting in outletsTrack and report on product qualityCarry out product age reporting and tagging returnsBuild and maintain strong customer relationshipsSupport outlet refurbishments and system upgrades as requiredComplete equipment re-sites when requiredInstall and withdraw dispense equipment, including both permanent and temporary systemsDeliver and place POS materials and carry out basic merchandising when requiredEnsure all activities are completed to company standards and within agreed SLAsRepresent CPM and the client in a professional, efficient, and effective manner at all timesOperate in full compliance with industry health and safety standardsProactively generate new ideas and improved ways of workingConsistently strive to achieve the highest standards of performanceUndertake any other duties as reasonably instructed by your line managerExperience & Skills RequiredFull, clean driving licence (essential)Minimum 1 year's experience in a field-based technical, quality, or service roleExcellent interpersonal and communication skillsProven ability to build and maintain strong customer and client relationshipsProfessional approach to customer and client managementKnowledge of dispense systems and equipment (desirable)Experience in technical fault finding (desirable)Target-driven with a proven track record of achieving KPIsHighly organised with the ability to manage multiple prioritiesStrong commercial awarenessEnergetic, enthusiastic, and self-motivatedPrevious electrical or plumbing experience (desirable)Experience diagnosing technical faultsBenefitsCompetitive basic salaryPerformance bonusEmployee Assistance ProgramStructured Personal development supported by internal and external development activitiesCompanywide recognition awardsDiscounted Health Insurance and access to company pension providerActive Diversity and Inclusion teams across the businessIVF Support PolicyRegular Company events and activitiesProduct DiscountsBike to Work SchemeTaxSaver Scheme - discounted travel tickets.Referral payment schemesAt CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment