Overview
eir business talent are seeking applications for a Helpdesk Engineer, this is a long-term day rate contract position located in Longford.
This is a 7-day Helpdesk Service with Rota'd hours so flexibility is a must.
Responsibilities:
The Help Desk area is responsible for the provision of key support to operate successfully with minimal delay in answering staff queries and dealing with ICT issues.
Much of the work involved depends upon the individual's ability to draw upon their own experience coupled with an innovative and creative approach to technical problem solving.
Typical duties in this area include but are not limited to:
1. Respond to telephone and email.
2. Provide remote assistance to
3. Create and manage user AD.
4. Create and manage support to bespoke and other Applications.
5. Reset passwords.
6. Upgrade/downgrade user's application access.
7. Image PC/setup
8. Smart device set-up/support
9. Backup/Restore
10. Provide remote assistance to Onsite.
11. New user account setup
12. Account removal/transfer.
13. Controlling and monitoring web access
14. 1st tier issues resolution
15. Break/fix.
16. Complete or assign 2nd level requests to relevant parties where request cannot be resolved by Help Desk group. Note on occasion requests relate to specific business issues. In these cases, the ICT Help Desk will assign such a request to the relevant business system expert group.
For more information, please apply here or contact Paul Evans () in
EBT