The TCP Homecare is a healthcare service provider, specialising in direct to patient services which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patients home. Job Scope: The Administrative Operations Lead is responsible for promoting the highest standard of service at all times as well as developing, coaching and mentoring the representatives responsible for patients referred to TCP Homecare. Key Responsibilities: Assist in managing the day-to-day operations of a Customer Service Department. Ensure high levels of patient service management to ensuring all members of the team are helpful ensuring that the highest quality of service is delivered at all times. Build strong and effective relationships with key internal and external stakeholders. Lead, motivate and develop the skills and abilities of the team members. Responsible for the administration of daily/weekly/monthly documentation for departmental reviews. Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients/customers. Report customer related concerns as required and inline with PV reporting processes. Assist in the development of patient IT systems and services. Assist in rescheduling emergency or urgent work requests if and as necessary, helping to provide solutions to problems. Complete all administration functions as required e.g. maintaining records, databases, correspondence, scanning and filling investigate client queries with team members. Assist in managing the productivity of the team Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and ledgable manner within agreed policies Assist in the development of patient management protocols Responsible for the full integration and efficient use of patient IT systems across the departments outlined above. Maintain patient confidentiality at all times. Assist in ensuring that continuing quality systems, relevant standards and accreditations e.g. ISO, are implemented and maintained within the TCP Group. Promote lean manufacturing techniques and process improvement within the team. Encourage the adoption and demonstration of Company values. Key Competencies: High degree of self-motivation, proven ability to problem-solve and is solutions focused. High level of attention to detail, having a systematic and structured approach to tasks and processes, as well as having good time management skills. Ability to communicate and influence at all levels across the organisation. Must be flexible and adaptable to change, working across multiple sub-departments as required. Demonstrable computer skills in Microsoft Office and email. Demonstrates sound judgement. Your profile will ideally include: Customer service experience (essential) Pervious personnel supervision/team lead experience (Preferable) Experience working within the medical/healthcare field (desirable) Management or leadership certificate/qualification (desirable) What We Offer in Return: Competitive annual salary 24 days of annual leave, rising with service Pension Scheme Life Assurance Health Insurance Income Protection Education Assistance funding with paid exam and study Leave Employee Discount Card You Can Also Expect: A supportive and friendly working environment Hybrid working, with the ability to work up to 3 days per week from home Company laptop and home office package Regular training courses and opportunities to up-skill Social events Cycle to Work scheme Skills: leadership administrative lead medical administration