Job description – Night Associate
Job Title
Night Associate
Department
Front of House
Responsible To
Assistant Night Manager / Night Manager / Front of House Manager
Main Purpose of Job
Reporting to the Night Manager, the Night Associate will assist the Night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.
Liaises with
All Hotel Departments
Main Duties
Check-in procedures will be required to be carried out for late arrivals.
The guest will be required to be brought to his/her suite and all provisions made to ensure that he/she is made comfortable and any food and beverage requirements that he/she may have are catered for.
Porterage service.
Guest transportation.
Valet parking.
Room Service/Bar Service as requested by guest/member/owner.
Cleaning duties of the public areas.
Providing in-room dining service to guests (preparation, execution and delivery).
Ensuring that all bar service is adhered to, in relation to our licensing restrictions.
Ensuring all fire and safety procedures have been carried out and recorded, as per your permit.
Ensuring the safety/security and comfort of our members/guests and owners at all times by monitoring all areas of vulnerability i.e. machinery/doors/equipment/gas fires and or cookers etc.
To perform the Night Audit procedures.
Check-out procedure for guests.
Other Duties
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
Qualifying Criteria
Demonstrates good communication skills.
Previous customer/service experience.
Communication skills.
Anticipation of guests needs.
Discretion.
Strong team player.
Positive, can do attitude.
Benefits
Regularly stocked canteen for meals, snacks and beverages while on duty.
Discounts in our Spa, Hotel and Golf course.
Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
Free Car parking.
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities.
Sick Benefit scheme.
Personal locker where required.
Compensation: Competitive salary
#J-*****-Ljbffr