Role Overview
The IT Operations Engineer is responsible for maintaining and optimizing cloud infrastructure, supporting daily IT operations, and ensuring system reliability and performance. This role works with cross-functional teams to implement best practices, address technical issues, and assist with automation and continuous improvement initiatives. The position also plays a key role in strengthening the organization's security posture by proactively managing systems to prevent vulnerabilities, enforce access controls, and ensure endpoint integrity.
Key Responsibilities
* Troubleshoot and resolve hardware, software, and network issues, including diagnosing outages and system performance problems.
* Manage daily IT tasks, respond to incidents, troubleshoot issues, and assist users.
* Configure, install, and manage servers, laptops, desktops, mobile devices, printers, and scanners.
* Administer Azure AD/Entra ID for user/group management and identity access.
* Manage Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive) and support cloud-based business applications
* Manage software licensing, procurement, and asset tracking, ensuring cost-effective, compliant usage of hardware and software across the organization.
* Perform system backups, patch management, and implement endpoint protection
* Support network fundamentals (VLANs, WAN, Fibre, Wi-Fi standards) and assist with structured cabling and connectivity issues.
* Manage and support remote access tools, ticketing systems, and IT documentation.
* Reinforce cybersecurity by securing systems, ensuring compliance, and promoting user awareness through training and phishing simulations.
* Collaborate with stakeholders to ensure IT systems meet business needs
Qualifications & Skills
* A minimum of three years' experience in a System Administrator, IT Operations Engineer, or equivalent role is required.
* Solid understanding of networking, firewalls, and system hardening.
* Strong knowledge of Windows OS, networking, and enterprise environments (Windows/MacOS/Linux).
* Strong troubleshooting and communication skills.
* Proactive problem-solver who can work independently while keeping leadership updated.
Nice to Have
* Experience with scripting and automating workflows (PowerShell, Power BI )
* Familiarity with device compliance, conditional access, and zero trust principles.
* An understanding of IT compliance, regulations (ISO, SOC 2), and best practices.
* Familiarity with endpoint protection, behavioural analytics, and application control tools.
What we offer you
At Kneat, we truly value ideas and collaboration so we've created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success.
We offer programs and rewards that one would expect from a highly successful and growing technology company.
* A fantastic culture, team, and energy.
* Competitive compensation.
* Comprehensive benefits package.
* Flexible work arrangements.
* Training and professional development.
Kneat
is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at Ext 2004) or email us at
for assistance.