We have a great opportunity for a Service Coordinator to join our team in Galway .
The main duties will include, but are not limited to the following:
•Assist the Service Manager in the day-to-day running of the Service department
•Prepare Estimates for outstanding/ongoing repairs and get customer approval
•Assisting in the parts dept when required
•Monitor and relay information from email and phone enquiries with customers
•Liaise with, and co-ordinate jobs to field service engineers
•Invoice customers in a timely manner with associated paperwork
•Manage the calendar of events as required
•Assistance with department meetings and site visits
•Carefully identify customers' needs and provide accurate and complete information to resolve their issues
The ideal candidate should have:
•Experience in a similar role desirable, but not essential
•Previous experience in parts/stores would be a distinct advantage
•Excellent organisation and communication skills
•Ability to adjust to changes as the business demands
•Basic mechanical knowledge of Plant Machinery or the Motor Trade highly advantageous
•Be computer literate and proficient in Word and Excel
•Customer service experience is essential
•Previous experience in a busy working environment would be an advantage ( remove)
•Excellent time management and organisational skills
•Ability to multitask ( Add )
•A positive attitude towards their work
•Be a team player and assist other departments where necessary
•An ability to build and maintain good networks internally and externally
•Be self-motivated to efficiently plan and organise daily duties and prioritise tasks
•Handle routine work with limited supervision
This is a hands-on role and the successfully candidate should have a flexible approach to the job and be willing to assist other departments in the organisation. Experience in a similar roll is a clear advantage. There will be some manual lifting required. Full training will be provided.
Monday to Friday
Job Types: Full-time, Permanent
Schedule:
•Monday to Friday
Work Location: In person