Overview
Role - Customer Service Representative
Location – Dublin
Contract type - Permanent
Work model – Hybrid (1x week in Office)
Working hours - Monday to Friday - 7AM-7PM rotation work (37.5h per week)
Language - Italian
ENTRY LEVEL ROLE
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Duties and Responsibilities
Provide Information on Pension Payments
Handling requests on missing payments
Providing information on previous payment
Provision of information on cheques
Provision of movements carried out
Provide information on payment methods
Provide consultancy concerning the most efficient methods of payments available
Provide customers with information on the choice of payment methods
Process changes to instructions regarding payment tools
Handle questions on international payments
Process changes of personal data and customer addresses
Process changes on payment preferences
Handle enquiries on payment methods, Western Union and cheque payments.
Provide information on miscellaneous queries
Handling queries relating to proof of life procedures
Requirements
Education and Experience
Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
Excellent knowledge of Microsoft Office products
Essential Skills and abilities
Ability to function in a fast-paced environment where standard of quality and timeliness are established
Must possess excellent PC skills
Must be goal orientated
Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills
Must possess superior listening skills
Ability to deliver information at customer’s knowledge level in an understandable manner
Strong interpersonal skills and ability to think independently and follow through effectively
Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
Must be numerate and possess excellent attention to detail
Benefits and perks
Hybrid-working model
Training & Development.
Internal career progression opportunities.
Employee assistance programme (EAP).
Hive medical cash plan
PRSA Scheme.
Employee engagement initiatives
Bike to work scheme.
What would you bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employer
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
Apply Now or Reach Out for More Information.
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