Overview
The Guinness Storehouse is seeking energetic Storehouse Assistants and Retail Assistants to join our team. The role is a critical component of the Storehouse and Visitor Experience, where you will deliver world‑class service, maintain high standards, and act as a Guinness Ambassador for every visitor.
Responsibilities
* Bring positive energy and make every customer feel like a VIP from the first hello to last goodbye.
* Provide fast, friendly, and fantastic service – ensuring every need is met with a smile.
* Address any issues or concerns with care and professionalism, turning challenges into positive experiences.
* Champion Guinness Storehouse core standards and create memorable moments for every visitor.
* Guide visitors through the art of tasting and pouring Guinness, delivering engaging orientations.
* Represent Guinness proudly as an ambassador and maintain top‑notch standards behind the scenes.
* Follow responsible alcohol service guidelines and maintain the Storehouse safe, clean, and welcoming by following health and safety best practices every day.
Qualifications
* Leaving Cert or equivalent.
* Fluent English speaker; second language highly desirable (French, Spanish, Italian, German, or Chinese).
* Experience in public speaking, entertaining, or performing.
* Minimum one year of face‑to‑face customer experience in hospitality, tourism, bars, or similar.
What Success Looks Like
* A confident and creative mindset eager to bring fresh ideas and deliver brand‑perfect initiatives.
* A natural connector who enjoys building positive relationships and working collaboratively with stakeholders.
* A motivated self‑starter who also inspires and uplifts teammates along the way.
* Experience in customer‑facing environments with a genuine understanding of providing exceptional service.
* A positive, energetic approach passionate about creating memorable moments and inclusive experiences for every customer.
Benefits
* Contemporary work life balance policies and wellbeing activities.
* Generous holiday allowance.
* Lunch allowance.
* Product allowance.
* Competitive and flexible rewards package.
Diageo EEO Statement
Diageo is an inclusive, equal opportunity employer. We celebrate diversity and encourage applicants of all backgrounds to apply.
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