Key Account Manager - Enterprise Accounts (Customer Success Manager) Location: Northern Ireland HQ (3 days per week) + Remote working the rest of the month Salary: £80,000 - £90,000 base (or euro equivalent) + 25% bonus + benefits Package: Healthcare, 8% pension, 24 days annual leave, mileage expenses We're partnered with a global, fast-growing technology business seeking a Key Account Manager / Customer Success Manager to take ownership of their strategic enterprise customer base across EMEA. This is a senior, relationship-driven position focused on retention, customer success, and value-delivery - not new business hunting. You will act as the senior point of contact for a portfolio of major enterprise clients, engaging with C-suite stakeholders and ensuring they extract maximum value from the platform. This role sits at the heart of the organisation, working cross-functionally with Sales, Product, and Operations to protect and grow strategic relationships. Crucially, this is not a closing role. When expansion or new opportunities arise, you identify them, manage the relationship, and pass to the commercial sales team to close. Your focus is retention, success, and long-term partnership management. This is a fantastic career step for an experienced Enterprise Account Manager or Customer Success professional who excels in executive engagement and relationship stewardship. The Role Own and manage a portfolio of high-value enterprise accounts Build deep, strategic relationships with senior stakeholders (C-level) Drive retention, customer satisfaction and long-term value Lead quarterly business reviews and customer success planning Proactively identify growth opportunities and hand over to Sales to close Coordinate with Product and Delivery teams to support client adoption and success Act as escalation point for strategic customers Provide reporting, forecasting & renewal insights We're Looking For Experience managing enterprise-level B2B accounts Experience in SaaS/Technology/IT is essential Strong background in customer success, account management or consulting Confident managing C-suite stakeholders and high-value relationships Ability to drive customer value, retention & satisfaction Commercially astute, strategic communicator, strong presenter Comfortable working cross-functionally with Sales, Product & Ops Based in NI or ROI with ability to spend 3 days per week in NI HQ Package £80,000 - £90,000 base (euro equivalent available) 25% bonus Healthcare 8% pension 24 days annual leave Mileage expenses Remote flexibility with 3 days per week onsite in Northern Ireland HQ This is a brilliant opportunity for a proven enterprise Customer Success leader or Key Account Manager who thrives on relationship management, strategy, and customer excellence - without the pressure of closing sales. Apply in confidence to discuss further. Benefits: pension commission