Customer Success Graduate - Digital Marketing Management Platform
Location:
Hybrid (Dublin-based)
About SocioLocal
SocioLocal helps multi-location businesses run effective local digital marketing at scale, think Facebook, Instagram and TikTok.
With our SaaS platform, SocioConnect, head office teams can ensure compliance, monitor, and analyse the effectiveness of campaigns across thousands of stores. Meanwhile, store owners and managers gain the tools to engage more effectively with their local communities, enhancing brand loyalty and driving local sales through AI-driven social media management, localised insights, and reputation management tools.
Our Customer Success team is all about ensuring that our customers know how to use our software and how to get the maximum out of the platform.
Role Overview
In this graduate role, you will help our customers get value from SocioConnect by guiding them through the platform, supporting their social media campaigns, and ensuring their content performs well. Your work will directly improve customer satisfaction, retention, and long-term adoption of the platform.
Perfect for a marketing-minded graduate who wants experience in SaaS, content coordination, and customer engagement, or a tech graduate with an interest in Digital Marketing
What You'll Do:
Product Support
* Curate social content and help set up campaigns
* Prepare assets, schedule posts, and monitor performance
* Produce simple campaign summaries and insights
* Assist Customer Success Managers with strategy recommendations
Customer Success & Communications
* Support onboarding and product education
* Help build customer communication journeys
* Assist with newsletters, in-app messages, and product updates
* Use tools like Intercom and CRM systems
What You'll Learn
* How Customer Success works in a SaaS business
* Social media campaign setup, optimisation, and reporting
* Lifecycle marketing and customer communication strategy
* How enterprise and multi-location brands manage digital marketing at scale
About You
* Degree in Marketing, Business, Communications, or related field
* Strong writer with good organisational skills
* Interested in SaaS, digital marketing, and customer experience
* Quick learner and comfortable using new tools
* Works well independently and collaboratively
Support & Development
* Structured onboarding and role-specific training
* Mentorship from the Head of Customer Success & Consultancy
* Opportunities to collaborate with Product, Marketing, and Customer Support teams
How to Apply
Please send your CV and a short cover letter to
, outlining why you're interested in the role and what you hope to learn.
Links to relevant projects or portfolios are welcome but optional.